19 October 2012
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IT Solutions
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BBC Watchdog crew sink teeth into dodgy PC repair shops

The reputation of the UK’s computer repair industry took another hammering last week following a BBC Watchdog investigation into two Worcestershire-based computer repair firms.

The flagship consumer affairs programme looked into Click 4 PC and Click Computers in response to reports from viewers about missing personal data, botched repairs and a computer being held to ransom. The subsequent investigation into Click 4 PC exposed dubious practices including false diagnosis of faults, alleged supply of illegal software and passing off used equipment as being new.

During secret filming of a PC repair callout to Click 4 PC, the customer was supplied with a second-hand hard drive containing other people’s data, after agreeing to pay for a new replacement drives. The diagnosis that the hard drive had failed was incorrect yet the victim was charged £200 for the supply of a second-hand hard drive.

Data on the hard drive appeared to have originated from a residential care home for young adults that contained medical records. BBC investigators returned the data to the relevant care home.

The Watchdog investigation also had an undercover reporter look for a job with Click Computers of Birmingham as a field repair engineer. The show reveals the reporter being told it was a sales job, and schooled on various hard sales techniques – including being told to charge a minimum of £120. The consumer interests’ show also revealed that Click Computers had used false addresses all over the UK in order to make the claim that it had local offices throughout Britain.

In reality Click 4 PC and Click Computers are owned and run by brothers Yassar and Amir Rashid.

UK viewers can watch a segment of BBC Watchdog covering its investigation (in three segments between the 10-17, 30-40 and the 49-57 minute marks) here.

Source: The Channel

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