What Does An IT Support Company Do?
When we go networking one of the first questions we get is what does an IT Support company actually do? This may sound like a simple question but with so many different companies out there offering a myriad of different services it is unsurprising to get these questions.
Why Do Businesses Need IT Support
No matter what your business or your size there are very few companies that do not rely on IT in some form or another to run their business successfully. From email, PCs, laptops and the software that they power reliable IT is vital. With this affecting your ability to do your job for your customers, it is important you have support on hand should things go wrong.
IT Support You Can Get For Your Business
Here are just a few different IT Support services available to your business
- Hardware and software support
- IT Consultancy
- Anti Virus Security
- Cloud Based Data Solutions
At OneSource we see our role as one of guidance and support to our clients to give them impartial advice on the best IT set up for your business and the ongoing support you need to keep your IT running efficiently.
It is important that you get the right advice and support to ensure your company is not affected by poor performance or an inability to service customers due to IT failure or the wrong set up.
We offer different levels of support depending on the size and needs of your company so you have the support you need.
Every call to our support team is answered by a support team member and not a robot answer service. With all respect to our robot friends, but we find our customers get the best service when they can talk to a person on the phone and build a relationship with someone motivated to solve their problem.
So to answer the original question the role of IT support is to give you the knowledge and support that you need to ensure your business is efficient and able to get back up and running as quickly as possible if you have any issues.